What is the single most critical skill that enables business professionals to effect change and move others to action in today's ever-changing business environment? It's influence. Whether you're working in a cross-functional team, managing vendor relationships or networking with potential clients, every interaction you have with others is a golden opportunity to persuade, sell your ideas and motivate others to act on what you have to say.
In this highly interactive session, Mary Held will teach you the combination of communication and interpersonal skills to help you get the results you need:
Cultivating strong working relationships so that you can build and leverage a basis of personal power
Creating an influence strategy that will motivate others to say "yes"
Conduct interactions in way that achieves win-win outcomes for all
Deal with push-back and resistance so that you can fully understand and respond effectively to others' concerns and objections
When the stakes are high, using these skills will help you make an impact and influence the changes you need.